Skip to main content Skip to home page

Provider by Phone

 
Care wherever you are

Gibson General’s Provider-by-Phone telehealth service provides consultation, diagnosis and/or treatment for patients via smartphone, tablet or computer with camera.

These convenient virtual visits allow our providers to offer the same personalized care, expert diagnosis and treatment plan as they would in person. The only difference is that you’re speaking with your provider over by phone or video chat.
 
Your provider will call at the scheduled time so you can speak to them from the comfort of your home. A telehealth visit includes everything you’d expect in an office visit without the hands-on part. We’ll talk with you about your concerns, answer your questions and recommend a treatment plan.
 
How Provider-by-Phone telehealth visits work
 
1. Schedule your visit
To schedule an appointment, call your providers office, like you would for any other appointment. The office will discuss your needs and whether or not you’d like to have a telehealth appointment.
 
Some appointments cannot be conducted over the phone, and you may need to visit the office to see your provider in person.
 
2. Prepare for your visit
Before your video visit, you’ll need to download Google Duo - a free, simple, encrypted, high quality video call app that works on Android and Apple smartphones, tablets and computers.
 
Using a web browser
To use Google Duo in a web browser, visit https://duo.google.com and click the “try Duo for web” button.

Then, you’ll enter your phone number and click “get verification code.” Google Duo will text you a one-time code that you’ll use to verify your phone number.

After you verify your phone number, you’re ready to use Google Duo.

Using a mobile device
To use Google Duo on a mobile device, visit the Google Play Store or Apple App Store and download the Google Duo app. You can also download the Google Duo app at https://duo.google.com.

After you download the Google Duo app, you’ll enter your phone number and tap “agree.” Then, Google Duo will text you a one-time code that you’ll use to verify your phone number.

After you verify your phone number, you’re ready to use Google Duo.

If you do not have a device with a camera
If a video visit isn’t an option for you, telephone visits are available. When scheduling your appointment, let the staff know that you must use this option.

3. Speak to your doctor or clinician
Your provider will call you through Google Duo at your appointment time. You can use any device with a camera to video chat with them. During your video visit, we may ask you about your concerns, symptoms and medical history.
 
4. Start your treatment
If needed, we’ll send you a treatment plan following your video visit. If your treatment plan includes a prescription, we’ll send the prescription to your preferred pharmacy.
Back to top